This Privacy Policy explains how Hayley’s Horseware (“we”, “us”, “our”) collects, uses, and protects information about you when you visit www.hayleyshorseware.co.uk, place an order, or get in touch with us. We are committed to handling your personal information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Hayley’s Horseware is a small UK business hand-braiding paracord horseware and dog accessories. Our website address is https://www.hayleyshorseware.co.uk. If you have any questions about this policy or how we handle your personal data, please email hello@hayleyshorseware.co.uk.
Information we collect
We collect personal information from you in the following ways:
- When you place an order: name, billing and shipping address, email address, telephone number, the items you order, your custom design choices, and payment confirmation details (we do not store full payment card numbers — payments are handled by Stripe).
- When you create an account: name, email address, and a password you choose. You can view, edit, or delete your account information at any time from your account page.
- When you contact us or use our contact form: name, email address, and the content of your message.
- When you leave a comment: the data shown in the comment form, plus your IP address and browser user agent string, which help us with spam detection.
- Automatically: standard log information your browser sends, including IP address, pages visited, and approximate location, gathered through cookies and analytics (see Cookies below).
How we use your information
- To process and deliver your order, including communicating updates about your order.
- To respond to enquiries you send us through the contact form, email, or social media.
- To manage your account and customer history.
- To meet our legal and tax obligations (for example, keeping accounting records).
- To improve the website and the products we offer.
Who we share your information with
We do not sell your personal information. We share it only with the suppliers and partners that help us run the business, including:
- Payment processors (such as Stripe) to take secure card payments.
- Shipping and delivery providers so they can deliver your order to you.
- Our website hosting and email providers, which store the information securely on our behalf.
- HMRC and other authorities where we are legally required to do so.
Cookies
Our website uses cookies — small text files stored on your device — to make the site work, remember your shopping basket, keep you signed in, and help us understand how the site is used.
If you leave a comment, you may opt in to saving your name, email address and website in cookies for your convenience, so you don’t have to fill them in again. These cookies last for one year. Login cookies last for two days, or two weeks if you select “Remember Me”, and are removed when you log out.
You can clear or block cookies through your browser settings at any time. Doing so may affect how parts of the site work for you.
Embedded content from other websites
Pages on this site may include embedded content (for example, videos, images, and social media posts). Embedded content from other websites behaves exactly as if you had visited that website yourself, and those websites may collect data about you, use cookies, and monitor your interaction with the embedded content.
How long we keep your information
- Order and accounting records: kept for at least 6 years, in line with HMRC requirements.
- Account information: kept for as long as your account is active. You can ask us to close your account at any time.
- Contact form messages: kept only as long as we need them to deal with your enquiry.
- Comments and their metadata: kept indefinitely so we can recognise and approve any follow-up comments automatically.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct anything that is inaccurate.
- Ask us to delete personal data we no longer need to keep (this does not include data we are legally required to retain, such as order records).
- Object to or restrict the processing of your data.
- Withdraw consent where we rely on it (for example, marketing emails).
To exercise any of these rights, please email hello@hayleyshorseware.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact
If you have any questions about this Privacy Policy or want to exercise any of your rights, please email hello@hayleyshorseware.co.uk.